Returns: In the event you desire to return a product(s), you have fourteen (14) days from date of purchase. In order to return a product for an exchange, the product must be free from any wear, tear, washing, damage (including make up/deodorant stains), or alterations. We currently do not offer refunds. All original tags must be attached. To initiate an exchange, please submit a return request.
Submit a return request
Click the profile icon in the main navigation, or go to the refund policy or a returns page, and then request a return.
1. Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
4. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Return Address: SHELLSEA RETURNS: 121 N Woodland Blvd Deland, FL 32720
Exchanges: To process an exchange simply purchase the new product(s) you want in a new order and return the unwanted product(s) to our store address (must be within 15 days of purchase). Refunds will be processed upon receipt of the returned merchandise and should credit back to your account within 7-14 business days.
Shipping costs for returns or exchanges will be the responsibility of buyer.
All product(s) marked as "sale" are FINAL.
Prior to Shellsea accepting any order, we have right to verify any information you send to us. Shellsea reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from us. In its sole discretion, Shellsea reserves the right to limit the number of items ordered and to refuse service to you without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, Shellsea shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has already been charged for the purchase and the order is cancelled, Shellsea shall credit your account in the amount of the incorrect price.
We make every effort possible to display as accurately as possible the colors of our products that appear on the Web site; however, the actual color you will see will depend on many factors, including your computer, and we cannot guarantee that your computer will accurately display our colors. Products are available while supplies last. All prices and products advertised are subject to change. All prices displayed with products are quoted in U.S. dollars.